A Gleap custom agent can read Retently feedback and scores, tag feedback and update customers through Composio. It helps customer success teams that measure NPS or CSAT with Retently and handle the follow-up conversations in Gleap.
What a Gleap agent can do in Retently
- Read new feedback: Get Feedback returns recent responses, so a scheduled agent can pick out low scores with comments.
- Tag by topic: Add Feedback Tags and Add Feedback Topics label feedback, such as billing or performance, for Retently’s reports.
- Check the score: Get Latest Score returns your current NPS for a weekly summary.
- Keep customers current: Create or Update Customers sets company, tags and properties from Gleap, so Retently segments stay accurate.
Example: Low scores after a pricing change
After a pricing change, the success team wants to hear from unhappy customers quickly. A scheduled agent reads new Retently feedback each morning, tags comments that mention pricing and opens a Gleap ticket for every detractor with the score and the comment. The success manager reviews the tickets and decides who gets a call.
How to connect Retently
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Retently”.
- Pick Retently under More integrations and click Connect Retently.
- Paste your Retently API key into the form Gleap shows and connect.
- Open the new Retently tool and switch off every action the agent does not need, such as Delete Customers or Send Transactional Survey.
- Tell the agent in its instructions when to use Retently, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Retently in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Retently?
Yes, through Composio. A Gleap custom agent can read feedback, scores, campaigns and reports, tag feedback and manage customers. Feedback is read when the agent runs, not synced into Gleap in the background.
What can a Gleap AI agent do in Retently?
It turns survey feedback into follow-up work in Gleap, labels feedback by topic and keeps customer data in Retently current. The success team still owns every reply.
Which Gleap plan includes the Retently integration?
Kai Support and Kai Code can use the Retently toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. You need an API key from your Retently account. AI usage is billed separately; see pricing.
Can the agent send surveys to customers?
Send Transactional Survey can send a survey after an event, which makes it a customer-facing action. Leave it off unless your team deliberately wants an agent to send surveys.
