A Gleap custom agent can read SurveyMonkey surveys, responses and trends through Composio and manage contacts for invitations. It suits teams that run customer research or satisfaction surveys in SurveyMonkey and want the follow-ups handled in Gleap.
What a Gleap agent can do in SurveyMonkey
- Read responses: Get Survey Responses (Bulk) returns full answers for a survey, so the agent can review them in one pass.
- Spot trends: Get Survey Trends shows answer counts over time for most question types, useful for a weekly summary to the product team.
- Follow up in Gleap: With the Gleap tool connected, the agent opens a ticket for a respondent who reports a problem or adds them as a voter on a matching feature request.
- Prepare invitations: Create Contact and Create Contact List add customers from Gleap to a SurveyMonkey list, and your team sends the survey.
Example: A quarterly satisfaction survey
A support team runs a quarterly satisfaction survey in SurveyMonkey. After it closes, a teammate asks the agent to review it. The agent reads the bulk responses, groups the complaints by topic and opens a Gleap ticket for each respondent who asked to be contacted. The support lead assigns the tickets and decides who calls whom.
How to connect SurveyMonkey
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “SurveyMonkey”.
- Pick SurveyMonkey under More integrations and click Connect SurveyMonkey.
- Enter the credentials Gleap asks for: a SurveyMonkey access token, or the client ID and client secret of your own SurveyMonkey app.
- Open the new SurveyMonkey tool and switch off every action the agent does not need, such as Delete Survey or Create Bulk Contacts.
- Tell the agent in its instructions when to use SurveyMonkey, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use SurveyMonkey in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with SurveyMonkey?
Yes, through Composio. A Gleap custom agent can list and read surveys, collectors, responses and trends and manage contacts and contact lists. Responses reach Gleap only through an agent run.
What can a Gleap AI agent do in SurveyMonkey?
It reads survey results, summarizes them for your team and records the follow-ups in Gleap as tickets or feature request votes. Gleap also has its own in-app surveys; this connection covers the surveys you run in SurveyMonkey.
Which Gleap plan includes the SurveyMonkey integration?
Kai Support and Kai Code can use the SurveyMonkey toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. Connect the SurveyMonkey account that owns the surveys the agent should read. AI usage is billed separately; see pricing.
Can the agent send surveys to customers?
The toolkit manages contacts and lists but has no action that sends a survey. Your team sends invitations from SurveyMonkey, so nothing goes to customers from this connection.
