Gleap AI agents can use UptimeRobot through Composio, for teams that monitor uptime with UptimeRobot and hear about outages from customers in Gleap. A custom agent can check whether a monitor is down, whether maintenance is planned and which status page to share, so support answers “is it down?” with facts.
What a Gleap agent can do in UptimeRobot
- Is it really down: Get Monitors returns the status of your monitors, so the agent can confirm or rule out an outage when a customer reports one.
- Planned maintenance: Get Maintenance Windows shows scheduled maintenance, which explains downtime customers ask about.
- A link customers can follow: Get Public Status Pages returns your status pages, so the teammate can share the right one in the reply.
- Who gets alerted: Get Alert Contacts shows who UptimeRobot notifies, so support knows whether the on-call team already has the alert.
Example: “your dashboard is down”
A customer writes in the Gleap widget on your marketing site that the dashboard does not load. A teammate asks the agent on the ticket to check UptimeRobot. The agent finds all monitors up, no maintenance window and normal response times, and says so on the ticket. The teammate asks the customer for a screenshot and browser details instead of opening an incident.
How to connect UptimeRobot
- In Gleap, open AI & Automation, then Agents, and select the custom agent that should use UptimeRobot, or click Create agent.
- Under Tools, click Add tool, search for “UptimeRobot” and select it.
- Enter your UptimeRobot API key and any other details the form asks for, then click Connect Uptimerobot.
- Open the UptimeRobot tool and switch off every action the agent should not use, such as Add Monitor, Edit Monitor, Delete Monitor and the maintenance window and status page changes.
- Publish the agent and test it in chat before you turn on a trigger.
Custom agents are on the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise.
FAQ
Does Gleap integrate with UptimeRobot?
Yes. Gleap AI agents use UptimeRobot through Composio’s UptimeRobot toolkit, authenticated with an UptimeRobot API key. The agent checks UptimeRobot while it runs; UptimeRobot alerts do not arrive in Gleap automatically.
What can a Gleap AI agent do in UptimeRobot?
It can read monitors, alert contacts, maintenance windows, status pages, integrations and account details, and add, edit or delete monitors, maintenance windows and status pages. For support, the reads are what you need.
Which Gleap plan includes the UptimeRobot integration?
Custom agents that use UptimeRobot are part of the Team, Pro and Enterprise plans, and Kai Support can use connected apps as tools in its customer conversations on Team, Pro and Enterprise. UptimeRobot offers read-only API keys, which suit this agent well. AI usage is billed separately; see pricing.
Should Kai Support check UptimeRobot during outages?
It can, on Team, Pro and Enterprise, if you add the tool to Kai Support with read actions only. Kai Support then tells customers what your monitors show, so write its instructions carefully and keep incident announcements with your team.
