Connect Lemon Squeezy and Kai Support answers license, renewal and billing questions with the customer’s real subscription and orders, in chat, email and WhatsApp. It sends the customer portal link and makes the changes you allow once the customer confirms. Refunds and cancellations come to your team as one card.
What Kai does with Lemon Squeezy
- Charges explained: Kai looks up the subscription, the orders and the last payment, and explains what the customer paid for.
- Plans and payments: Kai pauses or resumes a subscription, retries a failed payment, applies a retention coupon or updates billing details, each after the customer confirms on a card that shows the plan and the amount.
- The customer portal: Kai sends the Lemon Squeezy portal link when the customer wants to change something themselves.
- Refunds and cancellations: Kai sends them to your team as one approval card with the order, the reason and its recommendation.
Your team sees the account
The customer’s subscriptions, orders and address sit next to the conversation in the inbox, with a link to the customer in Lemon Squeezy. Gleap finds the customer by the contact’s email, so ask for the purchase email when someone writes from a different address.
Connect Lemon Squeezy
- Add Lemon Squeezy under Integrations in your Gleap project.
- Paste a Lemon Squeezy API key.
- Choose which billing actions Kai may offer and which only your team runs.
- Open a ticket from a known customer and check the Lemon Squeezy panel.
FAQ
Which Gleap plan includes the Lemon Squeezy integration?
Team, Pro and Enterprise; Team is $149 per month billed yearly, with unlimited seats. Kai Support is billed by the AI it uses, an estimated under $0.05 per resolution (how we estimate). Starter includes no integrations.
Can Kai refund an order or cancel a subscription?
Kai prepares both and sends your team one card with the order, the reason and its recommendation. A teammate approves it in one click, Kai carries it out and tells the customer.
How does Kai protect the account?
Kai matches the customer by the exact email and emails the customer portal link to the billing email on file, so only the account owner can open it. Every change waits for the customer’s confirmation. See AI billing support.
