When a customer asks about a license, a renewal or a charge, your team can check Lemon Squeezy without leaving the ticket. The integration shows the matched customer’s subscriptions, orders and address in the ticket sidebar, with a link to open the customer in Lemon Squeezy.
How matching works
Gleap looks the customer up by the contact’s email address. If someone writes from a different address than the one they bought with, ask for the purchase email before you answer an account-specific question.
Refunds and plan changes stay in Lemon Squeezy; the integration gives your team the context.
Connect Lemon Squeezy
- Add Lemon Squeezy in your project’s Integrations settings.
- Paste a Lemon Squeezy API key.
- Open a ticket from a known customer and check the Lemon Squeezy panel.
The Lemon Squeezy integration is available on the Team, Pro and Enterprise plans. Your team can use the billing context in the support inbox without asking the customer to repeat account details.
