Install the Gleap app from the Shopify App Store and Kai Support answers your shoppers’ order questions day and night, in chat, email, WhatsApp and Instagram. It looks up the real order, answers with the status and tracking, and hands the rest to your team with the order already open.
What Kai does with Shopify
- Order status and tracking: Kai finds the order by the customer’s email or order number and answers with the status, the items and the tracking link.
- Products and discounts: Kai suggests products from your live catalog with prices and stock, and checks a discount code a customer asks about.
- Returns and exchanges: Kai starts the return or exchange in Shopify once the customer confirms it in the chat. Your return rules decide what it may offer.
- Refunds in one click: Kai prepares the refund with the order, the reason and its recommendation. A teammate approves it in one click and the customer hears back right away.
Your team sees the order
When a conversation needs a person, the customer’s Shopify orders sit next to it in the inbox. A teammate can cancel an order or change the shipping address right there, without opening Shopify.
Example: a jacket that does not fit
A customer writes on WhatsApp at 11 pm that the jacket from her last order is too small. Kai finds the order, offers an exchange for the next size up and starts it in Shopify once she confirms. In the morning your team sees a finished conversation instead of a new ticket.
Connect your store
- Install the Gleap app from the Shopify App Store, or add Shopify under Integrations in your Gleap project and enter your store address.
- Approve the app in Shopify.
- Choose what Kai may do: look up orders, recommend products, start returns, share discount codes and prepare refunds.
- Ask Kai about a recent order from a test customer and check the answer.
Stores that connected with their own custom app can keep it. The Shopify setup guide covers both ways.
FAQ
Which Gleap plan includes the Shopify integration?
Team, Pro and Enterprise; Team is $149 per month billed yearly, with unlimited seats. Kai Support is billed by the AI it uses, an estimated under $0.05 per resolution (how we estimate). Starter includes no integrations.
Can Kai refund an order on its own?
No. Kai prepares the refund and asks a teammate who may run billing actions to approve it. Kai never refunds in Shopify by itself.
Does Kai check who is asking about an order?
Yes. Kai finds orders by the customer’s email or order number and checks that the customer owns the order before it shares details.
Which other shops does Gleap work with?
WooCommerce and your own shop through the shop API, with the same order, product, return and discount answers. See AI customer service for e-commerce and order support.
