Start an order question with the relevant customer information in view. Gleap’s Shopify integration shows customer and order details in the contact profile, helping support understand the purchase behind the conversation.
See the order alongside the request
The Shopify panel includes orders and customer details, with a link to open the customer in Shopify. Your team can use that context when answering a delivery question or understanding which purchase a customer means.
Customer matching uses email, so check the address when a known customer’s orders do not appear.
Connect your store
- Prepare a Shopify custom app with read_customers and read_orders access.
- Add Shopify from your Gleap project’s Integrations settings.
- Enter the app’s Client ID, Client Secret, and store name.
- Complete authorization and check a known customer’s order details in Gleap.
Use the current Shopify setup guide for the connection steps. Existing installations may also have a manual access-token configuration.
Give support the context to help
Keep the reply and its ownership in Gleap’s multichannel inbox, and open Shopify when the task requires working on the store account itself.
