A Gleap custom agent can read Shippo shipments, labels, orders and tracking and validate addresses through Composio. It helps online stores that ship with Shippo and answer delivery questions in Gleap.
What a Gleap agent can do in Shippo
- Track a package: Get Tracking Status returns the current status, location and history for a carrier and tracking number.
- Check the label: Get Transaction shows the label, tracking number and status of a shipment.
- Look up the order: Get Order returns the shipping address, line items and transactions of an order.
- Fix an address before shipping: Validate Address checks a corrected address the customer sends to support.
Example: “Where is my package?”
A customer asks in Gleap why their order has not arrived after a week. The teammate asks the agent to check. The agent finds the order in Shippo, reads the tracking status and sees the package held at the carrier’s depot because of an address issue. The teammate asks the customer for the missing apartment number and contacts the carrier.
How to connect Shippo
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Shippo”.
- Pick Shippo under More integrations and click Connect Shippo.
- Sign in to Shippo in the popup and approve access. If Gleap asks for a Shippo API token instead, paste it.
- Open the new Shippo tool and switch off every action the agent does not need, such as Create Transaction or Create Refund.
- Tell the agent in its instructions when to use Shippo, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Shippo in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Shippo?
Yes, through Composio. A Gleap custom agent can read shipments, labels, orders, rates and tracking, validate addresses and create shipments, labels and refunds if you allow it. Shippo is used only during an agent run.
What can a Gleap AI agent do in Shippo?
It answers “where is my order?” with live tracking and order data and checks addresses customers send in. Buying labels and refunding them stay with your team.
Which Gleap plan includes the Shippo integration?
Kai Support and Kai Code can use the Shippo toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. Connect the Shippo account your store ships from. AI usage is billed separately; see pricing.
Why switch off Create Transaction?
Create Transaction purchases a shipping label, which costs money. Leave it off for support agents and create labels in Shippo or your store as usual.
