Connect your WooCommerce store and Kai Support answers your shoppers’ order questions day and night, in chat, email, WhatsApp and Instagram. It looks up the real order, answers with the status and tracking, and hands the rest to your team with the order already open.
What Kai does with WooCommerce
- Order status and tracking: Kai finds the order by the customer’s email or order number and answers with the status, the items and the tracking link.
- Products and discounts: Kai suggests products from your live catalog with prices and stock, and checks a discount code a customer asks about.
- Returns and exchanges: Kai starts the return or exchange in your store once the customer confirms it in the chat. Your return rules decide what it may offer.
- Your team sees the order: when a conversation needs a person, the customer’s WooCommerce orders sit next to it in the inbox.
Example: where is my order, at midnight
At midnight, a customer asks in the chat on your store where the order from Monday is. Kai finds it by her email, answers that it shipped yesterday and arrives on Thursday, and shares the tracking link. Nobody on your team had to open WordPress.
Connect your store
- Add WooCommerce under Integrations in your Gleap project and enter your store address.
- Approve the connection in your WordPress admin.
- Choose what Kai may do: look up orders, recommend products, start returns and share discount codes.
- Ask Kai about a recent order from a test customer and check the answer.
Already using the Gleap plugin for WordPress? It connects the store with a one-time code and recognizes signed-in shoppers.
FAQ
Which Gleap plan includes the WooCommerce integration?
Team, Pro and Enterprise; Team is $149 per month billed yearly, with unlimited seats. Kai Support is billed by the AI it uses, an estimated under $0.05 per resolution (how we estimate). Starter includes no integrations.
Does Kai check who is asking about an order?
Yes. Kai finds orders by the customer’s email or order number and checks that the customer owns the order before it shares details.
Does Gleap work with a custom shop?
Yes. Connect your own store through the shop API and Kai answers order, product, return and discount questions from it. See AI customer service for e-commerce and order support.
