Connect Stripe and Kai Support answers billing questions with the customer’s real subscription, invoices and payments, in chat, email and WhatsApp. It explains what a charge was for, sends the billing portal link and makes the changes you allow once the customer confirms. Refunds and cancellations come to your team as one card.
What Kai does with Stripe
- Charges explained: Kai looks up the subscription, the invoices and the last payment, and explains what a charge was for and what the next invoice will be.
- Plans and payments: Kai pauses or resumes a subscription, retries a failed payment, applies a retention coupon or updates billing details, each after the customer confirms on a card that shows the plan and the amount.
- The billing portal: Kai sends the Stripe billing portal link when the customer wants to change something themselves.
- Refunds and cancellations: Kai sends them to your team as one approval card with the charge, the reason and its recommendation. Approve it and the customer hears back right away.
You decide what Kai may do
For every billing action you choose: Kai offers it behind the customer’s confirmation, only teammates run it, or nobody runs it through Gleap. Teammates see the customer’s subscriptions and recent charges next to the conversation in the inbox, with a link to the customer in Stripe.
Connect Stripe
- Add Stripe under Integrations in your Gleap project and sign in to Stripe to approve the Gleap app.
- Choose which billing actions Kai may offer and which only your team runs.
- Ask Kai about a known customer’s last invoice and check the answer.
The Stripe setup guide explains how Gleap finds the customer: by the Stripe customer ID you send as custom data, by email or by company domain.
FAQ
Which Gleap plan includes the Stripe integration?
Team, Pro and Enterprise; Team is $149 per month billed yearly, with unlimited seats. Kai Support is billed by the AI it uses, an estimated under $0.05 per resolution (how we estimate). Starter includes no integrations.
Can Kai refund a customer or cancel a subscription?
Kai prepares both and sends your team one card with the charge, the reason and its recommendation. A teammate approves it in one click, Kai carries it out and tells the customer.
How does Kai know it is talking to the account owner?
Kai shows billing details and offers changes in the chat only to a signed-in customer your app verifies with Gleap’s identity verification and links to the Stripe customer. Otherwise Kai emails the billing portal link to the billing email on file, so only the account owner can open it.
Can Gleap’s AI agents use more of Stripe?
Yes, as an agent tool that is separate from this integration. Kai Support, Kai Code and custom agents can use Stripe through Composio’s MCP server on Team, Pro and Enterprise, and they call only the actions you switch on. See AI billing support for the whole job.
