Connect Paddle and Kai Support answers billing questions with the customer’s real subscription, transactions and invoices, in chat, email and WhatsApp. It explains a charge, sends the billing portal link and makes the changes you allow once the customer confirms. Refunds and cancellations come to your team as one card.
What Kai does with Paddle
- Charges explained: Kai looks up the subscription, the transactions and the last payment, and explains what a charge was for and what the next invoice will be.
- Plans and payments: Kai pauses or resumes a subscription, retries a failed payment, applies a retention coupon or updates billing details, each after the customer confirms on a card that shows the plan and the amount.
- The billing portal: Kai sends the Paddle customer portal link when the customer wants to change something themselves.
- Refunds and cancellations: Kai sends them to your team as one approval card with the transaction, the reason and its recommendation.
Your team sees the account
The customer’s subscriptions and transactions sit next to the conversation in the inbox. Gleap finds the customer by the Paddle customer ID your app sends as the custom data field paddleCustomerId, and by the contact’s email otherwise.
Connect Paddle
- Add Paddle under Integrations in your Gleap project.
- Paste an API key from Paddle Billing.
- Choose which billing actions Kai may offer and which only your team runs.
- Open a ticket from a known customer and check the Paddle panel.
FAQ
Which Gleap plan includes the Paddle integration?
Team, Pro and Enterprise; Team is $149 per month billed yearly, with unlimited seats. Kai Support is billed by the AI it uses, an estimated under $0.05 per resolution (how we estimate). Starter includes no integrations.
Can Kai refund a customer or cancel a subscription?
Kai prepares both and sends your team one card with the transaction, the reason and its recommendation. A teammate approves it in one click, Kai carries it out and tells the customer.
How does Kai protect the account?
Kai matches the customer by the exact email and emails the billing portal link to the billing email on file, so only the account owner can open it. Every change waits for the customer’s confirmation. See AI billing support.
