Bring customer reports into the Notion database where your team organizes product work. Gleap’s native Notion integration is in beta and creates entries from the tickets you choose to send.
Give the connection access to a database
Authorize Notion, share the destination database with Gleap, and select it in the connection settings. A database that has not been shared will not appear in the picker.
This works well when a product team keeps an intake database in Notion. Support can forward a report once its next step is clear, leaving prioritization and planning with the people who maintain that database.
Choose the report detail
Use automatic forwarding for selected ticket types or send tickets individually. A reduced-detail option sends email, bug type, and form data when you do not need the fuller report in Notion.
The native connection exposes task creation. For an agent that needs to use Notion tools, explore custom AI agents and configure the tools and permissions for that separate workflow.
Try the handoff
Send a sample ticket and inspect the resulting database entry before relying on the beta integration for your team’s intake. The setup guide covers destination access and forwarding.
