Gleap AI agents can work in Slite through Composio, for teams that keep internal documentation in Slite and handle customer questions, bug reports and feedback in Gleap. A custom agent can look up what your internal notes say while a ticket is open and flag notes that customer reports prove outdated.
What a Gleap agent can do in Slite
- Internal answers during a ticket: Ask Question gets an answer from your Slite notes, and Search Notes finds the note it came from, so the teammate on a Gleap ticket can check the source.
- Outdated docs flagged: the flag-as-outdated action marks a Slite note when a Gleap bug report shows the documented behavior no longer matches the product.
- Known issues written down: Create Note adds an internal note for a confirmed issue, with the symptoms and workaround from the Gleap tickets.
- Verified content: Verify Note marks a note as verified after a teammate confirms that it is still correct.
Example: a setting that moved
Several customers ask in the Gleap widget where the export settings went after a redesign. A teammate asks the agent on one of the tickets what the internal docs say. The agent searches Slite, finds a note that still describes the old settings page, flags it as outdated and tells the teammate which note needs an update. The teammate answers the customers and asks the note owner to fix it.
How to connect Slite
- In Gleap, open AI & Automation, then Agents, and select the custom agent that should use Slite, or click Create agent.
- Under Tools, click Add tool, search for “Slite” and select it.
- Enter your Slite API key and any other details the form asks for, then click Connect Slite.
- Open the Slite tool and switch off every action the agent should not use, such as Delete Note By ID, Update Note Owner or Update Note Archived State.
- Publish the agent and test it in chat before you turn on a trigger.
Custom agents are on the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise.
FAQ
Does Gleap integrate with Slite?
Yes. Gleap AI agents use Slite through Composio’s Slite toolkit, authenticated with a Slite API key. The agent queries and updates Slite while it runs; notes are not imported into Gleap.
What can a Gleap AI agent do in Slite?
It can ask questions across your notes, search and list notes, users and groups, read notes and their children, create and update notes, flag notes as outdated, verify, archive and delete notes and change note owners. For support work, reading, flagging and verifying cover most needs.
Which Gleap plan includes the Slite integration?
Custom agents that use Slite are included in the Team, Pro and Enterprise plans, and Kai Support can use connected apps as tools in its customer conversations on Team, Pro and Enterprise. The Slite workspace behind the API key decides which notes the agent can reach. AI usage is billed separately; see pricing.
Should Kai Support answer customers from Slite?
Keep customer answers in Gleap’s knowledge base, which Kai Support answers from and which you publish on purpose. Slite usually holds internal notes, so use it for context that a teammate reviews before anything reaches a customer.
