Give a customer issue a clear place in Shortcut. Gleap creates stories from reports, connecting the support handoff to the workflow your engineering team uses to plan and deliver work.
Fit the story to your process
The connection offers team, epic, story type, workflow, and workflow-state settings. Project selection remains available for Shortcut setups using that legacy feature.
Choose destinations that reflect how your team works. An incoming bug can start in a triage state, while an accepted feature request can enter the workflow used for product work. The integration supports story creation, updates, and messages.
Connect with an API token
- Add Shortcut from your Gleap project’s Integrations settings.
- Enter your Shortcut API token.
- Choose the relevant destination settings and starting workflow state.
- Configure automatic forwarding for selected ticket types, or send tickets individually.
Check a sample story before applying the routing more widely. See the issue tracker setup guide for forwarding behavior.
Product feedback software helps your team understand the demand behind requests before deciding which ones become Shortcut stories.
