Turn a customer report into a Trello card without rebuilding it from a chat transcript. Gleap sends the report and its captured context to the board and list you choose.
Give incoming work a home
A dedicated list can make customer issues easy to triage alongside your team’s other work. For example, send confirmed bugs into an incoming list, then let the team move each card through its normal planning process.
Configure automatic forwarding for selected ticket types or send individual tickets manually. The connection supports card creation, updates, and messages as the report develops. When a card moves to another list, the new list appears in the Gleap ticket’s history.
Connect the board and list
- Add Trello in your Gleap project’s Integrations settings.
- Authorize Gleap to access your Trello account.
- Choose the board and destination list.
- Save the forwarding rules and check a sample card in Trello.
If cards do not appear, check that the list still exists and the report’s ticket type matches your settings. The issue tracker setup guide covers these checks.
In-app bug reporting helps customers show what happened, so the card starts with evidence your team can use.
