Support that ships fixes. Kai Support answers your customers, Kai Resolve investigates the hard tickets and Kai Code opens the fix. Your team reviews and ships, and customers stay in the loop.
Kai Support answers your customers. Kai Resolve investigates the hard cases, Kai Code prepares the pull request and Kai PM tells you what to build next. Your team reviews and ships.
The CSV export stops at 1,000 rows. Our segment has 4,200 contacts, so the file is incomplete.
Kai9:12 AM
Thanks Tobias. Kai Resolve is checking why this export stops early. We will get back to you here.
9:13 AMWorking
9:25 AMCoding
Kai2:10 PM
Good news, Tobias: the fix is live. Exports now include the whole segment.
ReplyNote
Hey Tobias,TAB
Send
KaiKai is here to help.Gleap SupportWe typically reply in a few minutes.
Kai
Hey 👋! I'm here to assist you. How can I help you?
a few seconds ago
How do I send a survey alert?
Kai
Thinking…Open your survey, choose Push notification, then select your audience. 1
AIjust nowWas this helpful?
Visitors never get it. Chat alerts work.
Kai
I'll have Kai Resolve investigate why those alerts aren't arriving.
Kai
We found the issue: survey alerts skip visitors without an email. A coding task is ready. We'll update you here when the fix is live.
just now
Write a reply…
Survey notifications not showing
#146960
Today
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
Kai Resolve2:16 PM
Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.
2:16 PMWorking
ReplyNote
Hey Isabella,TAB
Send
AllOpen 12
Florian Berger
Hi, our invoice shows 20% VAT but we have a VAT ID2m
Mia Kellerman
Every time I hit Pay now the page just spins18m
Jonas Weber
Can I export my data as CSV?1h
Sofia Lindqvist
SSO login loops back to the start4h
Tom AlvarezTomorrow
Invoice for March6h
Ade Okafor
Webhook fires twice on order.created1d
Priya Raman
Love the new dashboard2d
Invoice shows the wrong VAT
#147118
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai2:15 PM
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai2:17 PM
Thanks, Florian. A teammate will reissue it and follow up here.
Kai transferred ticket to Human.
2:17 PMHanded over to your teamReissue the March invoice without VAT Assign to me
Lukas assigned this ticket to themself.
ReplyNote
WhatsApp
Reply to Florian…TAB
Send
DetailsAI agents1
Assignee
Not assignedLukas Boehler
Team
Support
Type
Inbox
Status
Open
Priority
Medium
Due on
Select due date
Source
WhatsApp
URL
app.lumenhq.com/billing
Add tag
Kai Code
Kai picks up this ticket, fixes it, and reports back.
Capture screenshots, replay and logs with in-app bug reports. Kai Resolve investigates the logs, the click trail and your code, then prepares a coding task your team can start.
Console and network logs2 errors · 1 failed request
Screenshot and recording2:14
Repositoriesread-only
Data via MCPPostgres · read-only
Planned
86
Working hours per teammate41 people want this · $4.6k MRR
Build with Kai
84
Match the app theme22 people want this · $3.0k MRR
Build with Kai
79
CSV export for reports14 people want this · $1.8k MRR
Build with Kai
Priorities with customer context.
Choose the features worth building.
Kai PM compares requests against customer demand, revenue and your goals. Your team decides what to build and hands an approved request to Kai Code, then reviews the pull request.
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();
Priya Raman11:02 AM
PDF invoices are blank.
2:58 PMMerged
Kai3:09 PM
Hi Priya, the fix is live.
Keep the customer informed.
The update returns to the original ticket.
With automatic follow-ups enabled, confirm the fix is live and Gleap sends the customer update. The conversation stays connected from the first report to the released fix.
No credit card · 50 Kai Support conversations a month
1 seat and 1 project
Live chat and in-app bug reports
50 tickets a month, 14 days of history
Team
Software teams running support.
$149/mo€149/mo£109/mo
Billed yearly · Kai Support $0.29€0.29£0.25 per resolution
Unlimited seats and integrations
Help center, roadmap and replays
Kai Resolve investigates tickets
Kai Code opens pull requests for review
Kai PM, Kai Copilot and custom agents
Pro
Growing teams that need reports, compliance and control.
$299/mo€299/mo£219/mo
Billed yearly · Kai Support $0.29€0.29£0.25 per resolution
Everything in Team
Kai Voice
LLM model choice
Advanced reports
Custom roles and permissions
SOC 2 report
Priority support
$500 AI credit a year
★ 4.6/5 on G2Trusted by 4,500+ teamsSOC 2 Type IIGDPR, EU or US hosting
7-day free trial of Pro, no credit card required. Enterprise starts at $999/mo, billed yearly. Yearly billing is two months free. Compare all plans and billing options →
About Gleap
What is Gleap?
Gleap is AI-native customer support for software teams: support that ships fixes. Kai Support answers customers, Kai Resolve investigates hard tickets, Kai PM recommends priorities and Kai Code opens pull requests. Your team decides what to build, reviews and ships. Customer follow-ups run with your configured release controls.
How do the Gleap agents work together?
Kai Support answers routine questions. Kai Resolve investigates hard tickets and prepares coding tasks for confirmed bugs; Kai PM recommends priorities for feature requests. Your team chooses the work and starts Kai Code, which writes the change and opens a pull request. Your engineers review, merge and release. By default, you confirm the fix is live before Gleap sends the customer update. See the complete customer feedback loop.
Will customers hear back automatically after a fix?
Yes, when customer follow-ups are enabled. The default flow asks a teammate to confirm the merged fix is live, then Gleap sends the update on the original ticket. You can instead schedule a message after a delay from merge or keep replies manual. A merged pull request alone does not prove that a fix has been released.
Does Kai Code merge or deploy without our review?
No. Kai Code writes code changes and opens a pull request for your engineers to review, merge and release. Your team starts each coding task, and some models also offer a plan step. Kai Resolve investigates with read-only code access. See how Kai Code works.
Which plan includes the AI agents?
Team, Pro and Enterprise include every agent: Kai Support, Kai Copilot, Kai Resolve, Kai Code and Kai PM, plus custom agents. Team is $149 per month with annual billing ($179 monthly), with unlimited seats. Pro, at $299 per month with annual billing ($359 monthly), adds Kai Voice, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher limits and priority support, plus a $500 AI credit a year on yearly billing. AI has two prices: Kai Support costs $0.29 per resolution on Team and Pro, and Kai Resolve, Kai Code and Kai PM bill for the work they do. Free includes Kai Support at no charge, with live chat and in-app bug reporting for one seat. New workspaces get a 7-day free trial of Pro, no credit card required. Compare all plans and AI pricing.
Gleap integrates with the tools software teams already use, including Jira, Linear, GitHub, Slack, HubSpot, Salesforce, Notion and Zapier. Kai Resolve can query connected data sources through MCP (Model Context Protocol) servers, and coding tasks open in Claude Code, Codex or Cursor. Browse the integration catalog for the full list and what each connection can do.
Is Gleap secure and compliant?
Gleap is SOC 2 Type II audited and GDPR (DSGVO) compliant, with a choice of EU or US data residency at signup. Kai Resolve investigates code read-only in a sandbox, and its destructive tools, such as deletes and refunds, are blocked. Single sign-on, bring-your-own model and a HIPAA BAA depend on your plan and agreement. Visit the Gleap Trust Center for the documentation, or talk to us about your requirements.
Can we migrate from Intercom, Zendesk or Freshdesk?
Yes. Tickets and contacts can be imported from Intercom, Zendesk and Freshdesk, help center articles from Intercom and Freshdesk, and the widget replaces your existing chat on web and mobile. Salesforge reports that its full setup took less than a day, and Lywand replaced a siloed Freshdesk setup in two to three weeks. Compare the switch for your current tool on the alternatives pages, or talk to us about your migration.