A Gleap custom agent can read and update ActiveCampaign contacts, tags, notes, deals and automation enrollments through Composio. It helps teams that run email automation and sales in ActiveCampaign while customer conversations happen in Gleap.
What a Gleap agent can do in ActiveCampaign
- Know the contact: Find contact looks the customer up by email, and Get Contact Automations shows which automations they are in.
- Pause a sequence: Remove Contact from Automation takes an upset customer out of a promotional automation once a teammate agrees.
- Tag and note: Add Tag to Contact and Add contact note record what happened in support, so marketing and sales see it.
- See the deal: Get Contact Deals shows open deals for the customer before an account manager replies.
Example: A complaint during an upsell sequence
A customer writes in Gleap that a billing error charged them twice, while an upsell automation keeps emailing them. The teammate asks the agent to check. The agent finds the contact, sees the upsell automation and removes the contact from it after the teammate confirms, then adds a note with the ticket summary. Billing fixes the charge, and the teammate replies to the customer.
How to connect ActiveCampaign
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “ActiveCampaign”.
- Pick ActiveCampaign under More integrations and click Connect ActiveCampaign.
- Enter your ActiveCampaign API URL and API key in the form Gleap shows and connect.
- Open the new ActiveCampaign tool and switch off every action the agent does not need, such as Delete Contact or Delete List.
- Tell the agent in its instructions when to use ActiveCampaign, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use ActiveCampaign in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with ActiveCampaign?
Yes, through Composio. A Gleap custom agent can find and update contacts, manage tags, lists, notes, tasks, deals and automation enrollment. ActiveCampaign changes only when an agent run calls these actions.
What can a Gleap AI agent do in ActiveCampaign?
It gives support the marketing and sales context for a customer and records support outcomes back in ActiveCampaign. It can also stop an automation for a customer when your team decides to.
Which Gleap plan includes the ActiveCampaign integration?
Kai Support and Kai Code can use the ActiveCampaign toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. Your ActiveCampaign API URL and key are in the ActiveCampaign developer settings. AI usage is billed separately; see pricing.
Can the agent add contacts to automations?
Yes, with Add Contact to Automation, which can start emails to the customer. Treat it as a customer-facing action and keep it off unless your team wants the agent to enroll people.
