Gleap AI agents can work in Gmail through Composio, for founders, customer success managers and sales teams whose customer conversations also happen in a Gmail mailbox outside the support inbox. A custom agent can search that mailbox, read threads, label them and prepare drafts, while sending stays a step your team controls.
What a Gleap agent can do in Gmail
- Earlier emails with a customer: Fetch emails searches the connected mailbox for messages from a customer’s address, and the agent summarizes the thread on the Gleap ticket.
- Drafts for a person to send: Create email draft puts a reply or follow-up in Gmail’s drafts, so a teammate reviews and sends it.
- Labels for follow-up: Modify email labels marks threads that belong to a Gleap bug report or feature request, so they are easy to find later.
- Starting from new mail: with Gmail’s New Gmail Message Received trigger, the agent runs when an email arrives and can log what it contains in Gleap through the Gleap tool.
Example: a bug report that arrived by email
A customer success manager receives an email from a key customer describing a broken invoice export. The agent, started by the new-message trigger on the CSM’s mailbox, reads the email, creates a Gleap ticket with the customer’s steps through the Gleap tool and saves a reply draft in Gmail. The CSM edits and sends the draft, and the support team works the Gleap ticket with engineering.
How to connect Gmail
- In Gleap, open AI & Automation, then Agents, and select the custom agent that should use Gmail, or click Create agent.
- Under Tools, click Add tool, search for “Gmail” and select it.
- Click Connect Gmail and approve access in the Google sign-in window for the mailbox the agent should use.
- Open the Gmail tool and switch off every action the agent should not use, such as Send Email, Send Draft, Forward email message and the delete actions.
- To start the agent on new mail, add a Tool trigger under the agent’s triggers. Publish and test it in chat first.
Custom agents are on the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise.
FAQ
Does Gleap integrate with Gmail?
Yes, in two ways. Gleap’s inbox connects a support email address as a channel on Team, Pro and Enterprise, and custom agents can use Composio’s Gmail toolkit to work inside a connected Gmail mailbox. The toolkit acts only when the agent runs or a Gmail trigger fires.
Does Gleap connect to Gmail through MCP?
Yes. Gleap connects to Composio’s MCP server for Gmail with the Gmail account you connect, and the agent calls only the actions you leave switched on. To use a different remote MCP server, add it by URL: as a Custom MCP tool for Kai Support or a custom agent, or as a custom HTTP server in Kai Code.
What can a Gleap AI agent do in Gmail?
It can search and read emails and threads, read attachments, labels and contacts, create and update drafts, manage labels and filters, and send, reply to or forward email. Sending and deleting reach people or remove mail, so keep those actions off unless your team wants the agent to do them.
Which Gleap plan includes the Gmail integration?
Custom agents that use Gmail, including Gmail tool triggers, are part of the Team, Pro and Enterprise plans, and Kai Support can use connected apps as tools in its customer conversations on Team, Pro and Enterprise. Google Workspace admins can still restrict which apps may access a mailbox. AI usage is billed separately; see pricing.
Should our support address go through Gmail or Gleap’s email channel?
Use Gleap’s email channel for the support address, so every message becomes a ticket in the multichannel inbox with Kai Support and your team working it. Use the Gmail toolkit for mailboxes that stay personal, such as a founder’s or a CSM’s.
