Let the right people know when customer work needs attention. Gleap’s Microsoft Teams integration sends ticket notifications to a chosen channel, so the team can notice an issue without continually checking the inbox.
Pick the team and channel
The connection requires both a Microsoft Teams team and a channel. Choose a destination with a clear audience, such as the channel used by the people responsible for incoming product issues.
The integration supports sending messages to the channel and to a thread. Configure the ticket types that should trigger notifications so the channel stays useful to its readers.
Connect Microsoft Teams
- Add MS Teams from Integrations in your Gleap project.
- Authorize the Microsoft account used for the connection.
- Select the team and channel, then save your forwarding choices.
- Create a matching sample ticket and check the notification in Teams.
The native integration overview lists the Teams connection alongside Gleap’s other notification tools.
Keep the work attached to the conversation
Use Teams to bring an issue to someone’s attention. Gleap’s customer support platform gives that conversation an owner and a place for the team to follow through with the customer.
