Bring customer issues to the Discord channel where your team can act on them. The native integration posts ticket notifications, connecting the work in Gleap with the place your team uses to coordinate.
Choose the audience and detail
Select a destination channel and the ticket types to forward. The connection supports messages to the channel and to a thread. A reduced-detail option sends email, bug type, and form data when that is enough for the receiving team.
For example, an engineering channel can receive selected bug reports without also receiving every routine support question.
Connect Discord
- Add Discord from your Gleap project’s Integrations settings and authorize the connection.
- Choose the channel that should receive notifications.
- Set the ticket types and detail level, then save.
- Test with a matching ticket and check the message in Discord.
The chat tool setup guide covers channel selection and routing checks.
From notification to action
A notification helps someone spot the issue. In-app bug reporting gives your team the evidence behind it, while Gleap keeps the customer conversation available for the next question or update.
