Let a person or a shared mailbox hear about new tickets without watching the dashboard. The Email integration sends an email to the address you choose when a ticket of a selected type arrives.
What the email contains
Each email shows the reporter’s email address, a preview of the report and a link to the ticket in Gleap, where your team replies and works on it. It is a notification, not a second inbox: the conversation stays in Gleap.
For example, send bug reports to your on-call engineer and feature requests to the product lead, each through its own Email integration.
Set it up
- Add Email in your project’s Integrations settings.
- Enter the address that should receive the emails.
- Choose the ticket types to send.
- Submit a test report and check that the email arrives.
Email is available on Team, Pro and Enterprise, like every other native integration. For customer conversations by email, use the email channel of the support inbox instead.
