A Gleap custom agent can read and update Klaviyo profiles, lists and events through Composio. It helps e-commerce and subscription brands whose customers ask support about orders, emails and text messages.
What a Gleap agent can do in Klaviyo
- See the shopper’s history: Get Profiles finds the customer by email, and Get events shows recent activity such as orders or email clicks.
- Check subscriptions: Get profile lists and Get profile segments show which lists and segments the customer belongs to.
- Handle opt-outs: Unsubscribe profiles opts the customer out of email or SMS marketing when they ask for it in a ticket.
- Record support events: Create event logs an event such as “Support ticket opened”, so your flows can take open issues into account.
Example: Stop texts, keep the order emails
A shopper writes in Gleap that they want no more marketing texts but still need order updates. The teammate asks the agent to handle it. The agent finds the profile, checks its list memberships and unsubscribes the phone number from SMS marketing only, then reports the new state in the ticket. The teammate confirms the change to the customer.
How to connect Klaviyo
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Klaviyo”.
- Pick Klaviyo under More integrations and click Connect Klaviyo.
- Sign in to Klaviyo in the popup and approve access. If Gleap asks for a Klaviyo private API key instead, paste the key.
- Open the new Klaviyo tool and switch off every action the agent does not need, such as Request profile deletion or Delete list.
- Tell the agent in its instructions when to use Klaviyo, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Klaviyo in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Klaviyo?
Yes, through Composio. A Gleap custom agent can read and update profiles, lists, segments and events and manage subscriptions and suppressions. Klaviyo changes only when an agent run calls these actions.
What can a Gleap AI agent do in Klaviyo?
It answers shopper questions with Klaviyo data, applies opt-outs and list changes and logs support events that your flows can use. Customer-facing sends stay in Klaviyo.
Which Gleap plan includes the Klaviyo integration?
Kai Support and Kai Code can use the Klaviyo toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. If you connect with an API key, give it only the scopes the agent needs. AI usage is billed separately; see pricing.
What is the difference between unsubscribe and suppress in Klaviyo?
Unsubscribe profiles records an opt-out for email or SMS marketing. Suppress profiles stops email marketing to a profile regardless of consent. Decide which one fits your policy and leave the other action off.
