A Gleap custom agent can look up and update Mailchimp audience members, tags and notes through Composio and read campaign reports. It helps teams whose customers write to support about newsletters, marketing emails or subscription changes.
What a Gleap agent can do in Mailchimp
- Answer “why did I get this?”: Search members and Get member info show whether the customer is subscribed, since when and in which audience.
- Handle opt-outs: Update list member changes the member’s status to unsubscribed when a customer asks in a ticket.
- Tag from support: Add or remove member tags labels subscribers, such as beta testers or customers with an open issue.
- Leave context: Add member note records why a subscription changed, so marketing sees the reason.
Example: An unsubscribe request in the inbox
A customer replies to a newsletter asking to stop marketing emails, and the reply lands in Gleap. The agent finds the member with Search members, confirms their current status and changes it to unsubscribed after the teammate approves it through an Ask for a decision card. It adds a member note with the ticket date, and the teammate confirms the change to the customer.
How to connect Mailchimp
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Mailchimp”.
- Pick Mailchimp under More integrations and click Connect Mailchimp.
- Sign in to Mailchimp in the popup and approve access.
- Open the new Mailchimp tool and switch off every action the agent does not need, such as Send campaign or Delete list member.
- Tell the agent in its instructions when to use Mailchimp, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Mailchimp in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Mailchimp?
Yes, through Composio. A Gleap custom agent can search and update audience members, manage tags, segments and notes and read campaigns and reports. Audience changes happen only when an agent run calls one of these actions.
What can a Gleap AI agent do in Mailchimp?
It resolves subscription questions from support with facts from Mailchimp, applies the changes your team approves and keeps marketing informed through tags and notes. It can also read campaign reports when a customer asks about a specific email.
Which Gleap plan includes the Mailchimp integration?
Kai Support and Kai Code can use the Mailchimp toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. You authorize Mailchimp once in the popup when you connect the tool. AI usage is billed separately; see pricing.
Can a Mailchimp event start a Gleap agent?
Yes, for the events Composio offers as Mailchimp triggers: subscribe, unsubscribe, profile update and campaign events. For example, an unsubscribe can start an agent that tags the customer’s contact in Gleap.
