Turn an email conversation into a prepared next step. With Outlook connected through Composio, a Gleap Custom Agent can look up mailbox messages and create a draft reply to a specific message.
Work from the original email
The message-listing tool supports mailbox folders, filters, and conversation references. That gives your workflow a way to locate the correspondence it needs before composing an answer.
For example, an agent helping with customer onboarding could read the relevant exchange and prepare a reply with the remaining implementation questions. Your teammate can continue from that draft in Outlook.
Preserve the conversation
A draft reply uses an existing message ID. A new standalone draft starts a different conversation. Choose the action that matches the job and pass the original message reference when the response belongs in the existing thread.
Add Outlook in your custom agent’s tool settings and complete the account connection. Inspect the available actions, define the mailbox or folder the agent should use, and test a known message. A workflow that only prepares drafts can leave sending actions disabled.
The Outlook toolkit reference covers message and draft inputs. For a shared customer support inbox, see Gleap’s multichannel platform. For a specific mailbox lookup or preparation workflow, build a custom agent.
