A Gleap custom agent can check SendGrid’s suppression lists, email activity and marketing contacts through Composio. It fits a common support question: “I never got the email.”
What a Gleap agent can do in SendGrid
- Find out why an email did not arrive: Retrieve a bounce, Retrieve a specific block and Retrieve a global suppression check the customer’s address in one pass.
- Trace a message: Filter all messages searches SendGrid’s email activity for messages to the customer, where your SendGrid plan includes activity history.
- Clear a bounce after a fix: Delete a bounce removes the address from the bounce list once the customer has fixed their mailbox and a teammate approves.
- Check unsubscribe groups: Retrieve all suppression groups for an email address shows which email types the customer opted out of.
Example: Password reset emails that never arrive
A customer writes in Gleap that password reset emails never arrive. The teammate asks the agent to check. The agent finds the address on SendGrid’s bounce list from a week ago, when the customer’s mailbox was full, and posts the bounce reason in the ticket. After the customer confirms the mailbox works again, the teammate approves removing the bounce, and the agent runs Delete a bounce.
How to connect SendGrid
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “SendGrid”.
- Pick SendGrid under More integrations and click Connect SendGrid.
- Paste a SendGrid API key into the form Gleap shows and connect.
- Open the new SendGrid tool and switch off every action the agent does not need, such as Delete contacts or Delete bounces.
- Tell the agent in its instructions when to use SendGrid, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use SendGrid in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with SendGrid?
Yes, through Composio. A Gleap custom agent can read bounces, blocks, spam reports and suppressions, search email activity, manage marketing contacts and lists and change many account settings. It acts only during an agent run.
What can a Gleap AI agent do in SendGrid?
It diagnoses missing emails for the customer in the ticket and clears a suppression when your team approves. Delivery settings and sending stay with the people who run your email setup.
Which Gleap plan includes the SendGrid integration?
Kai Support and Kai Code can use the SendGrid toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. Create a SendGrid API key with restricted access that covers only the suppression and activity scopes the agent needs. AI usage is billed separately; see pricing.
Should the agent remove addresses from suppression lists on its own?
Usually not. Addresses land there for a reason, such as a hard bounce or a spam report. Let the agent find the cause and ask a teammate with an Ask for a decision card before it runs a delete.
