Gleap AI agents can work with Zoom through Composio, for support, success and product teams that talk to customers on Zoom and track their issues and requests in Gleap. A custom agent can create meetings for tickets that need a call and bring meeting summaries and recordings back into Gleap.
What a Gleap agent can do in Zoom
- A call for a hard ticket: Create a meeting sets up a Zoom meeting when a teammate decides a screen share will solve a Gleap ticket faster, and the agent posts the link in the ticket’s agent chat.
- Summaries after the call: Get a meeting summary returns Zoom’s summary of a finished meeting, so the agent can post the agreed next steps in the ticket’s agent chat.
- Starting when a summary is ready: Zoom’s Meeting Summary Created or Updated trigger can start the agent as soon as Zoom finishes a summary, for example to log feature asks as votes in Gleap.
- Recordings for the engineers: Get meeting recordings returns the recording links of a troubleshooting call, so engineering can watch the moment the bug appeared.
Example: a troubleshooting call about a sync bug
A customer’s data sync keeps failing, and the support teammate decides a screen share is faster than more messages. The teammate asks the agent on the Gleap ticket to set up a call, and it creates a Zoom meeting and shares the link for the teammate to send. After the call, the teammate asks the agent again, and it posts the summary’s findings and the recording link in the ticket’s agent chat. The teammate decides whether the issue goes to engineering.
How to connect Zoom
- In Gleap, open AI & Automation, then Agents, and select the custom agent that should use Zoom, or click Create agent.
- Under Tools, click Add tool, search for “Zoom” and select it.
- Click Connect Zoom and approve access in the Zoom sign-in window.
- Open the Zoom tool and switch off every action the agent should not use, such as Delete a meeting, Delete meeting recordings and the whiteboard and Revenue Accelerator actions.
- Publish the agent and test it in chat, then add a Tool trigger if it should react to Zoom events.
Custom agents are on the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise.
FAQ
Does Gleap integrate with Zoom?
Yes. Gleap AI agents use Zoom through Composio’s Zoom toolkit, connected with Zoom’s OAuth sign-in. The agent calls Zoom while it runs, and Composio’s Zoom triggers can start it on events such as new recordings or finished summaries.
What can a Gleap AI agent do in Zoom?
It can create, read, update and delete meetings, read summaries, recordings and past participants, and work with webinars, whiteboards and Revenue Accelerator data. Some actions, such as meeting summaries and participant lists, need a paid Zoom account.
Which Gleap plan includes the Zoom integration?
Custom agents that use Zoom, including Zoom tool triggers, are part of the Team, Pro and Enterprise plans, and Kai Support can use connected apps as tools in its customer conversations on Team, Pro and Enterprise. Your Zoom plan decides which summary and recording features exist. AI usage is billed separately; see pricing.
Can the agent send the meeting link to the customer?
Only through the Reply to customer tool, if you give it one. A safer setup lets the agent create the meeting and share the link with the teammate, who sends it to the customer from the Gleap ticket.
