Hand a customer report to a team that answers from Help Scout. The native integration creates a conversation in the mailbox you choose, with the customer’s name and email, the report content and its screenshot.
When to use it
This fits a team that still works in Help Scout, or a move from Help Scout to Gleap that happens in stages. Choose which ticket types go to the mailbox automatically, or send a single ticket from its sidebar. New conversations carry the tag “Gleap”, so the receiving team can find them.
The integration creates conversations. Replies written in Help Scout stay in Help Scout, so agree which team owns the next customer reply before you turn on automatic sending.
Connect Help Scout
- Add Help Scout in your project’s Integrations settings and authorize the connection.
- Choose the mailbox that receives the conversations.
- Select the ticket types to send automatically, or send tickets manually.
- Send a sample report and check the conversation in Help Scout.
The Help Scout integration is available on the Team, Pro and Enterprise plans.
Moving your help center
Help Scout Docs articles can be imported into the Gleap knowledge base with the help center importer and a Help Scout access token. The import is separate from this integration.
