Connect a Gleap support workflow to the team that handles work in Zendesk. The native integration creates Zendesk tickets from the reports you forward, so the receiving team has the customer’s context to work from.
Make the handoff deliberate
This is useful when a specialist team still works in Zendesk or during a transition between support systems. Choose which ticket types cross into Zendesk, or submit individual tickets when another team needs to take over.
The configuration supports optional brand and organization choices. You can also send messages to the linked ticket as the conversation develops.
Set up Zendesk
- Add Zendesk in your Gleap project’s Integrations settings.
- Enter the Zendesk subdomain and complete the connection flow.
- Select a brand or organization if needed, then configure forwarding.
- Send a sample report and check the created ticket in Zendesk.
Agree which team owns the next customer reply so a handoff does not become two parallel conversations.
The native integration overview explains the connection’s purpose. If you are choosing your long-term support platform, read the Gleap and Zendesk comparison.
