Crisp charges a flat price per workspace: $45 a month with 4 seats, $95 with 10 seats and $295 with 20 or more, with AI credits included in each plan. Intercom charges per seat: $29, $85 or $132 a month billed annually, plus $0.99 for each outcome its Fin AI Agent delivers. Crisp has a free plan for 2 seats; Intercom has a 14-day free trial.
Crisp is a lean messaging tool for small teams on a budget. Intercom is a full customer service platform built around Fin, and Salesforce now owns the company behind it. All prices are USD list prices from the vendors’ own pages, checked October 3, 2026: Crisp pricing, Intercom pricing and Fin pricing.
Crisp vs Intercom at a glance
Monthly price for 10 seats before AI usage
| Crisp | Intercom | |
|---|---|---|
| Price basis | Per workspace, seats included | Per seat, plus usage |
| Plans | Free (2 seats), Mini $45 (4 seats), Essentials $95 (10), Plus $295 (20 or more), billed monthly | Essential $29, Advanced $85, Expert $132 per seat a month billed annually |
| Extra seats | $10 a month each | Each seat at the plan price |
| AI agent | Hugo, on included credits: $5, $25 or $75 a month | Fin, $0.99 per outcome |
| AI assistant for agents | Not priced separately on the pricing page | Copilot, $29 per agent a month billed annually |
| Free plan and trial | Free plan; 14-day trial, no card | No free plan; 14-day trial, no card |
| Best for | Small teams that want one inexpensive tool | Teams that want an AI-first support stack at scale |
Plans and prices
Crisp. The Free plan includes 2 seats, the website chat widget, a shared inbox, mobile apps and contact forms. Mini at $45 a month adds 4 seats, a shared email inbox, shortcuts, chat triggers, a custom email domain and unlimited data retention. Essentials at $95 adds 10 seats, an omnichannel inbox with WhatsApp, Instagram, SMS, Line and Viber, a workflow automation builder, the AI chatbot across channels, a knowledge base, analytics and routing rules. Plus at $295 adds 20 or more seats, a ticketing system, more than 100 integrations, white labeling and advanced analytics. Crisp shows monthly prices; you can switch to yearly billing in the app after you subscribe, but the pricing page shows no yearly price.
Intercom. Essential includes the Messenger, a shared inbox, ticketing, a help center and pre-built reports. Advanced adds multiple inboxes, workflow automation, round robin assignment, a multilingual help center and 20 free Lite seats. Expert adds SSO and identity management, HIPAA support, SLAs, multibrand features and 50 free Lite seats. Billed monthly, the plans cost $39, $99 and $139 per seat. On October 3, 2026, Intercom showed some visitors Essential at $19 per seat billed annually as part of a price test, so confirm the price you are offered.
AI agents: Hugo credits versus Fin outcomes
Crisp. Each paid plan includes AI credits for Hugo, Crisp’s AI agent: $5 a month on Mini, which Crisp says covers about 90 automated conversations, $25 on Essentials (about 450) and $75 on Plus (about 1,350). That works out to roughly $0.06 per automated conversation by Crisp’s own estimate. The Free plan has no AI credits, and the pricing page does not show the price of credits beyond the included amount.
Intercom. Fin costs $0.99 per outcome, at most one per conversation. An outcome is a resolution or a completed handoff Procedure you configured. Fin also works with other help desks at $0.99 per outcome with a 50-outcome monthly minimum (Fin pricing). Copilot, the assistant for agents, costs $29 per agent a month billed annually, and each agent gets 10 free Copilot conversations a month.
The two prices are not directly comparable. Crisp includes a small AI allowance in a cheap plan; Intercom publishes a per-outcome price that scales with volume.
Channels and extras
Crisp’s omnichannel inbox, with WhatsApp, Instagram, SMS, Line and Viber, starts on Essentials; Mini covers website chat and email. Intercom’s plans include live chat through the Messenger, support email and in-app messaging. Intercom sells product tours, surveys and outbound campaigns as Proactive Support Plus for $99 a month, and a Pro add-on with advanced analytics for $99 a month.
What a team pays
These examples use list prices from October 3, 2026, before tax. Crisp’s prices are monthly; Intercom’s are billed annually. The Intercom rows assume 300 Fin outcomes a month, which is our assumption.
| Team | Plan | Calculation | Monthly total |
|---|---|---|---|
| 4 seats, about 90 AI conversations | Crisp Mini | $45, AI credits included | $45 |
| 4 seats, 300 Fin outcomes | Intercom Essential | 4 × $29 + 300 × $0.99 | $413 |
| 10 seats, about 450 AI conversations | Crisp Essentials | $95, AI credits included | $95 |
| 10 seats, 300 Fin outcomes | Intercom Advanced | 10 × $85 + 300 × $0.99 | $1,147 |
If your AI volume is higher than Crisp’s included credits, add the price of extra credits from Crisp, which its pricing page does not list.
What changed at Intercom in 2026
The company behind Intercom renamed itself Fin on May 12, 2026 and kept Intercom as the name of its helpdesk (Intercom). Salesforce completed its acquisition of Fin on September 10, 2026 (Salesforce). On October 3, 2026, Intercom’s pricing page still sold the helpdesk and Fin. Our Intercom alternatives and competitors list covers what to check before you renew.
Which one to choose
Choose Crisp if:
- You are a small team that wants chat, email and a knowledge base for a flat monthly price.
- You want a free plan to start, or a low AI volume covered by included credits.
- You want WhatsApp, Instagram and SMS in one inbox from $95 a month.
Choose Intercom if:
- Your support runs through chat in a website or app and you want Fin answering first at scale.
- You need Expert features such as SSO, HIPAA support, SLAs and multibrand help centers.
- You want a published price per AI outcome with room to grow.
A third option for software teams
If you build software and many conversations end in a bug report or a feature request, Gleap is a third option. It is AI-native customer support for software teams, priced per workspace like Crisp. As of October 2026, Gleap Free costs $0 with one seat and 50 tickets a month, Team costs $149 a month billed annually ($179 monthly) and Pro $299 ($359 monthly), both with unlimited seats, and Enterprise starts at $999. New workspaces get a 7-day free trial, no credit card required.
Team and Pro include all of Gleap’s agents. Kai Support answers customers for $0.29 per resolution, charged once per conversation it resolves, and Kai Specialist investigates hard tickets with screen recordings, console and network logs, account data and your code, and Kai Code opens pull requests your team reviews. In-app bug reporting attaches a marked screenshot, console and network logs and a session replay to each report.
Crisp costs less for a small team, and Intercom has more depth in messaging. Gleap is the fit when support and product work need to meet. Compare the details on the Crisp alternative and Intercom alternative pages.
