A Gleap custom agent can search Dropbox, read shared links and create file requests and shared links through Composio. It helps support teams that exchange large files with customers, such as exports, videos or log bundles.
What a Gleap agent can do in Dropbox
- Collect a large file: Create file request makes an upload link for a folder, so a customer can send a file that is too big for a chat.
- Read a link from a customer: Get shared link metadata resolves a Dropbox link a customer pasted, so the agent knows what the file is before anyone downloads it.
- Find a file: Search files and folders looks up a file by name or content in the connected Dropbox.
- Share a file with the team: Create shared link makes a stable link to a file for the ticket.
Example: A 2 GB log bundle
A customer’s on-premise installation fails, and the engineer needs the full log bundle, which is too large to attach. The teammate asks the agent for an upload link. The agent creates a Dropbox file request for the customer’s folder and posts the link in the ticket. The teammate sends it to the customer, and the engineer reviews the logs once they arrive.
How to connect Dropbox
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Dropbox”.
- Pick Dropbox under More integrations and click Connect Dropbox.
- Sign in to Dropbox in the popup and approve access.
- Open the new Dropbox tool and switch off every action the agent does not need, such as Delete all closed file requests or Revoke shared link.
- Tell the agent in its instructions when to use Dropbox, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Dropbox in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Dropbox?
Yes, through Composio. A Gleap custom agent can search files and folders, upload and download, manage shared links, file requests and folder members. Dropbox is used only during an agent run.
What can a Gleap AI agent do in Dropbox?
It sets up file exchanges with customers, reads the links they share and finds internal files for the ticket. Your team decides what gets shared with whom.
Which Gleap plan includes the Dropbox integration?
Kai Support and Kai Code can use the Dropbox toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. The connected Dropbox account decides which folders the agent can reach. AI usage is billed separately; see pricing.
Is a file request safe to send to a customer?
A file request lets people upload into one folder without seeing its contents. The teammate still decides whether to send the link, and you can close the request in Dropbox when the upload is done.
