A Gleap custom agent can search, read, create and edit Google Docs through Composio. It helps teams that keep runbooks, policies and incident notes in Google Docs and handle the related conversations in Gleap.
What a Gleap agent can do in Google Docs
- Check the current policy: Search Documents finds a doc by name, and Get document plain text returns its text, so the agent reads the latest refund or SLA policy before it briefs a teammate.
- Draft a postmortem: Create Document Markdown writes a first draft from the tickets about an incident for the team to edit.
- Update a shared doc: Insert Text into Document and Replace All Text in Document keep a known-issues doc current after a teammate confirms a change.
- React to edits: Tool triggers such as Document Updated or Keyword Detected in Document can start the agent when a watched doc changes.
Example: A postmortem draft from customer reports
After a two-hour outage, forty customers wrote to Gleap support. The support lead asks the agent for a postmortem draft. With the Gleap tool connected, the agent reads the related tickets, groups the customer impact by plan and region and creates a Google Doc with a timeline and open questions. The engineering lead edits the draft and decides what to publish.
How to connect Google Docs
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Google Docs”.
- Pick Google Docs under More integrations and click Connect Google Docs.
- Sign in with your Google account in the popup and approve access.
- Open the new Google Docs tool and switch off every action the agent does not need, such as Delete Content Range in Document or Update existing document.
- Tell the agent in its instructions when to use Google Docs, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Google Docs in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Google Docs?
Yes, through Composio. A Gleap custom agent can search, read, create, copy, export and edit documents, including tables, headers and markdown sections. It works with Docs only during an agent run, which a teammate, a schedule or a tool trigger can start.
What can a Gleap AI agent do in Google Docs?
It reads internal documents for context, drafts documents from customer conversations and keeps shared docs current. People review and publish what it writes.
Which Gleap plan includes the Google Docs integration?
Kai Support and Kai Code can use the Google Docs toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. The agent can open the documents the connected Google account can open. AI usage is billed separately; see pricing.
Can a change in a Google Doc start a Gleap agent?
Yes. Composio offers Google Docs triggers such as New Document Created, Document Updated and Keyword Detected in Document. Pick one as the agent’s tool trigger, and test the agent in chat first.
