A Gleap custom agent can search, read, upload and organize files in Google Drive through Composio. It helps teams that keep contracts, price lists, specs and customer files in Drive and need them during support conversations.
What a Gleap agent can do in Google Drive
- Find the right file: Find file searches Drive by name, type or folder, for example the current price list or a customer’s order form.
- Read it: Export Google Workspace file returns the content of a Doc, Sheet or Slides file, so the agent can answer from the latest version.
- Save to a folder: Upload File from URL to Drive stores a file from a link in the customer’s folder, and Create a File from Text saves a summary there.
- Start from a change: Tool triggers such as File Created or Comment Added can start the agent when something happens in Drive.
Example: A contract question from a customer
An enterprise customer asks in Gleap whether their contract includes phone support. The account manager asks the agent to check. The agent finds the customer’s signed agreement in the Contracts folder, reads the support terms and quotes the relevant section in the ticket. The account manager confirms the answer before replying.
How to connect Google Drive
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Google Drive”.
- Pick Google Drive under More integrations and click Connect Google Drive.
- Sign in with your Google account in the popup and approve access.
- Open the new Google Drive tool and switch off every action the agent does not need, such as Create Permission or Empty Trash.
- Tell the agent in its instructions when to use Google Drive, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Google Drive in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Google Drive?
Yes, through Composio. A Gleap custom agent can find, read, download, upload, copy and move files, manage folders, comments and permissions and watch for changes. It uses Drive only during an agent run.
What can a Gleap AI agent do in Google Drive?
It finds the document behind a customer question, reads it and files summaries or customer files in the right place. It works with what the connected Google account can access.
Which Gleap plan includes the Google Drive integration?
Kai Support and Kai Code can use the Google Drive toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. Connect a Google account whose access matches what support should see. AI usage is billed separately; see pricing.
Why switch off Create Permission?
Create Permission shares files with people, groups or the public. Sharing decisions should stay with a person, so leave it off unless the agent has a narrow, reviewed job.
