Gleap AI agents can work in Gorgias through Composio, for e-commerce brands that answer order questions in Gorgias and collect app or website bug reports in Gleap. A custom agent can look up a shopper’s Gorgias tickets, tag them and create new ones, limited to the Gorgias actions your team leaves switched on.
What a Gleap agent can do in Gorgias
- Order context on a bug report: with List Customers and List Tickets, the agent checks whether the shopper behind a Gleap bug report already has open Gorgias tickets.
- Tags your store team can filter on: Add Ticket Tags marks related Gorgias tickets, for example with a tag for a checkout bug that engineering tracks in Gleap.
- Handoffs for shop questions: when a Gleap conversation turns into a refund or shipping question, Create Ticket opens a Gorgias ticket for the store team instead of the agent answering it.
- The shopper’s profile: Get Customer returns the Gorgias customer record, so the teammate on the Gleap ticket knows who they are helping.
Example: a checkout bug after an app update
After an app release, several shoppers report through the Gleap widget that the discount field no longer accepts codes. The agent runs on each new Gleap ticket, finds the shopper in Gorgias and tags their open Gorgias tickets so the store team sees the pattern. It sends the shoppers nothing. A support lead decides whether the store team offers a manual discount while engineering works on the fix.
How to connect Gorgias
- In Gleap, open AI & Automation, then Agents, and select the custom agent that should use Gorgias, or click Create agent.
- Under Tools, click Add tool, search for “Gorgias” and select it.
- Click Connect Gorgias and follow the authorization Gleap shows: approve access in the Gorgias sign-in window, or enter a Gorgias API key if the form asks for one.
- Open the Gorgias tool and switch off every action the agent should not use, such as Send Ticket Message or Delete Customer.
- Publish the agent and test it in chat before you turn on a trigger.
Custom agents are on the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise.
FAQ
Does Gleap integrate with Gorgias?
Yes, through Composio’s Gorgias toolkit. A Gleap AI agent calls Gorgias actions, such as listing tickets or adding tags, while it runs and with the access of the connected Gorgias account. Nothing syncs between Gleap and Gorgias in the background.
What can a Gleap AI agent do in Gorgias?
It can read customers, tickets, messages and events, create and update tickets, set or remove tags and merge duplicate customers. It can also send ticket messages, so switch Send Ticket Message off if replies to shoppers should stay with your store team.
Which Gleap plan includes the Gorgias integration?
Custom agents with Gorgias tools belong to the Team, Pro and Enterprise plans, and Kai Support can use connected apps as tools in its customer conversations on Team, Pro and Enterprise. The agent sees only what the authorized Gorgias account can see. AI usage is billed separately; see pricing.
Will the agent message shoppers in Gorgias?
Only while Send Ticket Message stays switched on. With that action off, the agent can read, tag and create tickets but cannot write to shoppers. In Gleap itself, a custom agent reaches your customers only through its Reply to customer tool. For a broader view of both products, see the Gleap and Gorgias comparison.
