Gleap AI agents can read HelpDesk through Composio, for teams that answer email tickets in HelpDesk and collect bug reports and feedback in Gleap. Every HelpDesk action in the toolkit lists or views data, so a custom agent can bring HelpDesk context into Gleap without changing a ticket.
What a Gleap agent can do in HelpDesk
- Recent tickets on the same topic: List Tickets lets the agent review recent HelpDesk tickets and tell the teammate on a Gleap bug report whether customers wrote in about the same problem.
- Canned responses as reference: List Canned Responses gives the agent your saved replies, so the replies it proposes in Gleap match what HelpDesk customers already receive.
- The right owner: List Teams and View Agent show which HelpDesk team and person handle an area, so the agent can name them in its summary.
- How tickets are routed today: List Rules and List Views show the automation rules and saved views your HelpDesk team works with.
Example: a billing question after a pricing change
After a pricing page update, a customer reports through the Gleap widget that their invoice shows the wrong amount. A teammate asks the agent on the Gleap ticket whether HelpDesk has similar tickets. The agent lists recent HelpDesk tickets, finds four about invoice amounts and names the billing team that handles them. The teammate decides whether to escalate the pattern and answers the customer.
How to connect HelpDesk
- In Gleap, open AI & Automation, then Agents, and select the custom agent that should use HelpDesk, or click Create agent.
- Under Tools, click Add tool, search for “HelpDesk” and select it.
- Enter your HelpDesk API key and any other details the form asks for, then click Connect Helpdesk.
- Open the HelpDesk tool and switch off the lists the agent does not need, such as List Subscriptions or List Licenses.
- Publish the agent and test it in chat before you turn on a trigger.
Custom agents are on the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise.
FAQ
Does Gleap integrate with HelpDesk?
Yes. Gleap AI agents use HelpDesk through Composio’s HelpDesk toolkit, which connects with an API key. The agent queries HelpDesk while it runs; tickets are not copied or synced between the two tools.
What can a Gleap AI agent do in HelpDesk?
It can list tickets, canned responses, custom fields, teams, agents, rules, views, reply addresses and webhooks, and view a single agent. The toolkit has no action that creates, answers or closes tickets, so HelpDesk conversations stay with your team.
Which Gleap plan includes the HelpDesk integration?
Custom agents that read HelpDesk are part of the Team, Pro and Enterprise plans, and Kai Support can use connected apps as tools in its customer conversations on Team, Pro and Enterprise. The API key you enter decides which HelpDesk account the agent sees. AI usage is billed separately; see pricing.
Why use a read-only HelpDesk connection?
It brings context while your ticket queue stays untouched: the agent can compare a Gleap report with HelpDesk tickets and point to the right team, while every reply and status change stays with a person. If Composio adds write actions later, review them in the tool’s action list before you leave them on.
