Gleap AI agents can work in Helpwise through Composio, for teams that answer customers from a Helpwise shared inbox and collect bug reports and product feedback in Gleap. A custom agent can find the matching contact and conversation, read the notes and add its own, with the Helpwise actions your team allows.
What a Gleap agent can do in Helpwise
- The person behind a report: Search Helpwise Contacts finds the customer from a Gleap ticket, and Get Helpwise Contact returns their details.
- What the inbox already knows: Get Conversations and Get Conversation Notes show recent shared inbox threads and the internal notes your team left on them.
- Notes instead of replies: Add note to conversation posts an internal note on the Helpwise conversation, for example with the device and page details from the Gleap bug report.
- Contact details kept current: Update Helpwise Contact adds details your team tracks in Gleap, such as the customer’s plan, to the Helpwise contact.
Example: a payment error in the app and the inbox
A customer writes to your support address that a payment failed and, a minute later, sends a bug report from your app through the Gleap widget. A teammate asks the agent on the Gleap ticket to connect the two. The agent finds the Helpwise conversation from the same email address and adds an internal note with the browser, page and form data from the Gleap report. The teammate answers the customer once, from Helpwise, and decides whether engineering needs the report.
How to connect Helpwise
- In Gleap, open AI & Automation, then Agents, and select the custom agent that should use Helpwise, or click Create agent.
- Under Tools, click Add tool, search for “Helpwise” and select it.
- Enter your Helpwise API key and any other details the form asks for, then click Connect Helpwise.
- Open the Helpwise tool and switch off every action the agent should not use, such as Delete Contact, Delete Mailbox or Update Helpwise Message.
- Publish the agent and test it in chat before you turn on a trigger.
Custom agents are on the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise.
FAQ
Does Gleap integrate with Helpwise?
Yes. Gleap AI agents use Helpwise through Composio’s Helpwise toolkit, authenticated with a Helpwise API key. The agent calls Helpwise when it runs; conversations are not synchronized between Helpwise and Gleap.
What can a Gleap AI agent do in Helpwise?
It can search and read contacts, conversations, notes, attachments, mailboxes, tags, teams and users, add notes to conversations and update contacts and tags. The toolkit also includes delete actions and webhook management, which a support-focused agent rarely needs, so review the list after connecting.
Which Gleap plan includes the Helpwise integration?
Custom agents that call Helpwise come with the Team, Pro and Enterprise plans, and Kai Support can use connected apps as tools in its customer conversations on Team, Pro and Enterprise. The Helpwise account behind the API key limits what the agent can read. AI usage is billed separately; see pricing.
Can the agent reply to customers from Helpwise?
The Helpwise toolkit adds notes rather than customer replies, so answers stay with your team in the shared inbox. In Gleap, a custom agent writes to customers only through its Reply to customer tool, which you add per agent.
