Bring the history of a customer conversation into the next team’s work. Intercom tools through Composio let a Gleap Custom Agent search conversations, retrieve a specific conversation, and add a note to a contact when that action is enabled.
Gather the conversation that matters
Search can use filters to find the relevant Intercom conversations. Reading a selected conversation provides its messages and details, giving your agent source material for a handoff.
For example, an agent could prepare a summary of an unresolved customer issue for a team working in Gleap. Define which conversation belongs to the handoff and what the summary should contain. Longer conversations may require additional result pages to collect the full history.
Keep contact notes attached to the contact
The note action uses an Intercom contact ID. It adds a contact note, rather than sending a reply to a conversation. Choose it when the result should become internal context for the team responsible for that customer.
Add Intercom in your custom agent’s tools, complete authorization, and inspect the returned actions. Test with a known conversation and contact so the workflow uses the intended records.
See the Intercom toolkit reference for available inputs and actions. Build the handoff with Custom Agents, or read the Gleap and Intercom comparison when you are deciding where the customer support workflow should live.
