Gleap AI agents can work with Landbot through Composio, for teams that run no-code conversation flows on their website or WhatsApp with Landbot and support product users in Gleap. A custom agent can look up the Landbot customer, flow and channel behind a Gleap ticket, and your team decides whether it may message Landbot customers.
What a Gleap agent can do in Landbot
- Where a customer came from: List Customers searches the people who talked to your Landbot flows, so the agent can tell a teammate which flow and channel a Gleap customer used.
- Your flows and channels: List Bots and List Channels show which Landbot flows run on which channels, which helps when a customer mentions a conversation they had.
- WhatsApp templates for follow-up: List WhatsApp Templates lists your approved templates, so a teammate can choose one for a follow-up in Landbot.
- Outbound messages under your control: Send Message sends a plain-text message to a known Landbot customer, so leave it off unless the agent should write there.
Example: a new signup with a setup problem
A prospect signs up after a conversation with a Landbot flow on your pricing page, then reports through the Gleap widget that the setup wizard fails. A teammate asks the agent on the Gleap ticket where the customer came from. The agent searches Landbot customers by email and reports the flow, channel and date of the earlier conversation. The teammate decides how to help and answers in Gleap.
How to connect Landbot
- In Gleap, open AI & Automation, then Agents, and select the custom agent that should use Landbot, or click Create agent.
- Under Tools, click Add tool, search for “Landbot” and select it.
- Enter your Landbot API key and any other details the form asks for, then click Connect Landbot.
- Open the Landbot tool and switch off every action the agent should not use, such as Send Message, Delete Bot, Replace Agent or Update Brand.
- Publish the agent and test it in chat before you turn on a trigger.
Custom agents are on the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise.
FAQ
Does Gleap integrate with Landbot?
Yes. Gleap AI agents use Landbot through Composio’s Landbot toolkit, authenticated with a Landbot API key. The agent calls Landbot when it runs; Landbot conversations are not copied into Gleap.
What can a Gleap AI agent do in Landbot?
It can list customers, flows, channels, Landbot agents and WhatsApp templates, read and update your brand data, set agent status, send a plain-text message to a customer and delete a flow. Several of those change your Landbot account, so switch off everything the agent does not need.
Which Gleap plan includes the Landbot integration?
Custom agents that use Landbot come with the Team, Pro and Enterprise plans, and Kai Support can use connected apps as tools in its customer conversations on Team, Pro and Enterprise. What the agent can reach follows the Landbot account behind the API key. AI usage is billed separately; see pricing.
Should Landbot or Gleap answer our website visitors?
That depends on the job. Landbot runs the flows you design; Kai Support, Gleap’s support agent, answers from your knowledge base inside the Gleap widget and hands over to your team under your rules. You can keep Landbot for lead capture and use Gleap for product support, with the toolkit connecting the two.
