Gleap AI agents can work with SatisMeter through Composio, for SaaS teams that run NPS and satisfaction surveys in SatisMeter and support customers in Gleap. A custom agent can look up SatisMeter surveys and users and keep the opt-out list current when a customer asks to stop receiving surveys.
What a Gleap agent can do in SatisMeter
- Opt-outs from support conversations: Update Unsubscribed Emails adds a customer’s email to SatisMeter’s unsubscribe list when they ask for that in a Gleap conversation.
- Checking before you ask for feedback: Get Unsubscribed Emails tells the agent whether a customer opted out of surveys, so it can flag that on the Gleap ticket before a teammate asks for a rating.
- Which surveys are running: List Surveys lists the campaigns in a SatisMeter project, so the teammate knows which survey a customer is talking about.
- The customer’s survey profile: List Users returns the SatisMeter user record for a user ID, so the agent can confirm who SatisMeter surveys under that ID.
Example: a customer who wants fewer surveys
A customer writes in the Gleap widget that satisfaction surveys keep interrupting their work and asks you to stop sending them. A teammate asks the agent on the ticket to take care of it. The agent adds the customer’s email to SatisMeter’s unsubscribed list and notes the change on the Gleap ticket. The teammate confirms the change to the customer in their own words.
How to connect SatisMeter
- In Gleap, open AI & Automation, then Agents, and select the custom agent that should use SatisMeter, or click Create agent.
- Under Tools, click Add tool, search for “SatisMeter” and select it.
- Enter your SatisMeter API key and any other details the form asks for, then click Connect Satismeter.
- Open the SatisMeter tool and switch off the actions the agent should not use, such as Embed Survey if it only handles opt-outs.
- Publish the agent and test it in chat before you turn on a trigger.
Custom agents are on the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise.
FAQ
Does Gleap integrate with SatisMeter?
Yes. Gleap AI agents use SatisMeter through Composio’s SatisMeter toolkit, authenticated with an API key. The agent calls SatisMeter while it runs; survey data is not synced into Gleap in the background.
What can a Gleap AI agent do in SatisMeter?
It can list surveys and users in a project, read and update the list of unsubscribed emails, and generate the JavaScript snippet that embeds a survey. Those are all the actions the toolkit offers today.
Which Gleap plan includes the SatisMeter integration?
Custom agents that use SatisMeter are part of the Team, Pro and Enterprise plans, and Kai Support can use connected apps as tools in its customer conversations on Team, Pro and Enterprise. The SatisMeter project behind the API key limits what the agent can see. AI usage is billed separately; see pricing.
Can the agent read SatisMeter survey responses?
Not with the current toolkit, which has no action for responses. If you want answers next to the customer’s tickets, Gleap’s own surveys collect NPS, ratings and open text in your app and show them on the contact. See customer feedback surveys.
