Gleap AI agents can work in Wati through Composio, for teams that run WhatsApp conversations in Wati’s team inbox and handle in-app support and bug reports in Gleap. A custom agent can keep Wati contacts and chat status in line with what happens in Gleap, and it can send WhatsApp messages only while your team leaves that action switched on.
What a Gleap agent can do in Wati
- Contact attributes from Gleap: Update Contact Attributes writes details from a Gleap ticket, such as an open bug report or the customer’s plan, to the Wati contact your team sees in the inbox.
- New WhatsApp contacts: Add Contact registers a customer’s WhatsApp number in Wati when a Gleap customer asks to be kept up to date on WhatsApp.
- Chat status in the team inbox: the update chat status action changes the status of the customer’s Wati chat, for example once a teammate has taken over the issue in Gleap.
- Session messages with a human decision: Send Session Message can send a free-form WhatsApp message inside an open 24-hour session, so keep it off unless your team wants the agent to write there.
Example: a WhatsApp customer with a known bug
A customer asks on WhatsApp why their dashboard shows an empty chart, and your team already tracks that bug in Gleap. A teammate asks the agent on the related Gleap ticket to update Wati. The agent writes an attribute with the bug reference and status to the customer’s Wati contact and leaves the chat status for the teammate. The teammate replies on WhatsApp from Wati and decides when to tell the customer about the fix.
How to connect Wati
- In Gleap, open AI & Automation, then Agents, and select the custom agent that should use Wati, or click Create agent.
- Under Tools, click Add tool, search for “Wati” and select it.
- Enter your Wati API key and any other details the form asks for, then click Connect Wati.
- Open the Wati tool and switch off every action the agent should not use, starting with Send Session Message if WhatsApp replies stay with your team.
- Publish the agent and test it in chat before you turn on a trigger.
Custom agents are on the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise.
FAQ
Does Gleap integrate with Wati?
Yes. Gleap AI agents use Wati through Composio’s Wati toolkit, authenticated with a Wati API key. The agent calls Wati during its runs; Gleap does not sync WhatsApp conversations from Wati.
What can a Gleap AI agent do in Wati?
It can add contacts, update contact attributes, change a chat’s status, list teams and send a session message within an active 24-hour window. That is the full list today, so it suits status and context updates more than conversation history.
Which Gleap plan includes the Wati integration?
Custom agents that call Wati are available on Team, Pro and Enterprise, and Kai Support can use connected apps as tools in its customer conversations on Team, Pro and Enterprise. Wati’s own account settings still govern what the API key can do. AI usage is billed separately; see pricing.
Can the agent send WhatsApp messages through Wati?
Only if you leave Send Session Message on, and only inside an active 24-hour session with the customer. If WhatsApp replies should come from a person, switch the action off; the agent can still update contacts and chat status. Gleap also offers WhatsApp as its own support channel on Team, Pro and Enterprise.
