Start with your invitation.
It connects you to the right team.
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Open the email
Follow the link in the invitation your teammate sent.
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Use the invited address
Sign in or set up your account with the address your teammate invited.
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Find your team
Check the organization name when joining.
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Stuck?
Ask the teammate who invited you to check the address and access they assigned.
Already trusted by 4,500+ teams
What you will find inside
Your team's support workspace.
One inbox where Kai Support answers, hard tickets get investigated and fixes reach customers.
See the platform
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Florian Berger Thanks, Florian. A teammate will reissue it and follow up here. 3m - M Mia KellermanKai Support · Checking the payment logs searching
- J Jonas WeberRefund the duplicate $49 charge? 12m
- S Sofia LindqvistKai Support · waiting on Sofia 1h
- T Tom Alvarez TomorrowInvoice for April 3h
- A Ade OkaforKai Code · fixing… · 6 min 6m
- P Priya RamanLove the new dashboard 2d
Kai Support transferred ticket to Human.
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One inbox
Chat, email and in-app reports in one place.
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Bugs get a path to a fix
From Growth, Kai Support investigates and Kai Code takes confirmed bugs.
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Feedback linked to customers
Customers hear back when their request ships.
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Your access
What you can use depends on your team's plan and your permissions.
Questions
Joining your team
Does the sign-in button accept my invitation?
No. It opens the Gleap sign-in page, and this page explains Gleap; it does not accept the invitation for you.
Use your original invitation email and the invited address to join the intended organization: sign in to your existing account or complete the account setup and email verification in the app.
Do I need to create a new workspace?
No. An invitation joins you to the team that invited you. If you are asked to create an unrelated workspace or cannot find your team, check the invited address with your teammate before continuing.
Why can't I see the same projects or features as a teammate?
Access depends on the organization, project permissions and plan your team uses. Ask your workspace administrator to check your access. The platform overview shows the whole product; not every capability is enabled in every account.
Where can I get help joining?
Ask the person who sent the invitation to check the email address and destination organization. If you still get stuck, contact Gleap and describe where it stops.