We keep contacts in HubSpot and in Lumen. Please sync fields and lists both ways, and let us choose which side wins when both changed.
Product roadmap software.
Build what customers ask for, and tell every voter when it ships.
Customers vote on feature requests on your public roadmap, and your update reaches everyone who voted.
7 days free. No credit card needed.
Planned 31
Follow the system setting and add a switch in the profile menu. Our team works late shifts and the white screen is hard on the eyes.
Let us pick the public holidays of our state and pause scheduled messages on those days. A custom day for the company party would help too.
In progress 2
Set availability per teammate and route conversations by working hours.
Export contacts and messages in one go.
Released 43
We send price lists to customers and need a table in the template editor.
Schedule a message for the morning and take it back within ten seconds.
One signature for the whole team, set by an admin.
No matching results.
Trusted by 4,500+ teams
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A vote is a subscription
Whoever votes gets the updates, in the widget or on the portal.
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On your domain
Requests, roadmap and changelog on a portal with your logo.
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Tickets stay linked
A support ticket links to the request it belongs to and adds the customer's vote.
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Voters hear back
An update posted in the request is emailed to everyone who voted.
Every voter hears back.
A public roadmap tool shows customers which feature requests are planned, in progress and released, and lets them vote. Gleap is also the feature request tool behind it: customers vote in the widget or on a portal on your domain, and everyone who voted is emailed when the work ships. Included from Growth, at $99 a month billed annually.
- 53HubSpot contact sync23Team working hoursRequest a feature
Votes in the widget
Guests enter their email, identified users vote with one tap.
- 24Team working hours12 May · #1469Routing
Status PlannedTeam working hours is live.Updates reach subscribers
An update posted in the request is emailed to its subscribers.
- Message subscribersNote
Accept or decline
Either one can send your reply to everyone who voted.
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Can we set working hours per teammate? Half of our team works from Lisbon.Working hours per teammate is on our roadmap as Planned, and I've subscribed you for updates.Kai Support · Completed · 11:41 AM
Linked from support
From Growth, Kai Support adds the customer's vote to the matching request.
Meet Kai Support
Prioritize before you build.
Move a request to Planned when the score and the votes agree.
Explore feedback prioritization
System factors
Demand benefit
Upvotes, weighted by recency.
Revenue benefit
MRR of the accounts behind a request.
Strategic alignment benefit
Fit with your company goals.
Effort cost
Estimated build size, 0 to 10.
Score composition
Demand 20%Revenue 40%Strategic alignment 20%Effort 20%
Approved work goes to Kai Code.
From Growth, Kai Code opens a pull request linked to the request, and your engineers review and merge.
See how Kai Code worksRelease notes from released requests.
Changelog drafts start from released requests and merged pull requests.
See release notes
Suggest changelogsScanning
- lumen-demo/app
- Released requests
Working hours per teammate
Agents set weekly availability; routing skips teammates outside their hours.
ShorterDetailPlayful
DismissCreate draft
“Gleap has everything in one place; that is the biggest benefit.”
Salesforge brought support, roadmap requests, product news and Slack collaboration into one workspace, with setup and migration done in under a day.
Pratham "Patrick" Mittal Salesforge
Pricing
Plans from $29 a month.
Hobby
$29per month, billed yearly
For one person.
- 1 seat, 1 project
- Live chat and inbox
- In-app bug reporting
- Kai Support and Kai Copilot
Growth
$99per month, billed yearly
For a support team on every channel.
- 4 seats included
- Every channel and integration
- Help center, roadmap and surveys
- Investigations and Kai Code
Pro
$299per month, billed yearly
Everything in Growth, plus control.
- Unlimited seats
- Advanced reports
- SLA policies and custom roles
- LLM model choice
7-day free trial. No credit card needed.Compare all features
Questions
About roadmaps and requests
What is product roadmap software?
Product roadmap software shows what a product team plans to build next. Internal roadmap tools focus on strategy and timelines for your own team; a public roadmap shows customers which requests are planned, in progress and released, and lets them vote on what they need.
Gleap's roadmap is the public kind and part of the feedback portal: customers vote in the widget or on the portal, your team moves requests through the lanes, and subscribers are told when the work ships.
Which plan includes the public roadmap?
The feature roadmap, a custom portal domain and every Kai agent come with Growth ($99 per month, billed annually). Kai Copilot costs about $0.05 per conversation (estimate). See pricing.
How does feature request management work in Gleap?
Requests arrive from the widget, the portal, support tickets and your team. Each one carries votes, comments, tags, linked tickets and a score.
New requests wait in Needs your review until your team accepts them, or, on Growth and up, Kai Copilot decides under your rules. Your team moves them through the roadmap lanes and posts updates that go to the subscribers.
Can I put the roadmap on my own domain?
Yes. The feedback portal runs on a custom domain with your logo, favicon and navigation links, and can be embedded in your site. You decide whether search engines index it; turning indexing off does not make a public link private.
Which roadmap columns does Gleap have?
Requested, Planned, In progress and Released on the public board by default, with Ideas as the hidden intake list (shown as Needs your review in the dashboard) and a hidden Closed lane. You can rename lanes, add your own and hide the ones customers should not see; the roadmap shows the visible lanes in your order.
Does the most-voted request win?
No. Votes are one input. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships, next to the votes. Your team decides what moves to Planned.
Who can vote and comment?
You set who can upvote, submit, read and write comments, each separately. Guests enter an email address to vote. Voting subscribes the customer to updates on that request.
All 13 questions
How do customers find out when a request ships?
An update posted in the request is emailed to everyone who voted, the roadmap moves the request to Released, and a published changelog reaches changelog subscribers by email and as an in-app pop-up. See release notes and changelogs.
Do support tickets link to feature requests?
Yes. A teammate links a ticket to a request from the ticket sidebar, which adds the customer's vote.
From Growth, Kai Support does this for tickets it investigates: when it concludes a ticket is a feature request, it adds the customer's vote to the matching request.
Does Gleap prevent duplicate feature requests?
Yes. A new request is compared by meaning against the existing ones. The widget shows similar requests before submitting, and the dashboard names the match in the create dialog with a button to open the existing request.
Is Kai Copilot required for the roadmap?
No. Requests, voting, comments, roadmap lanes and changelogs are platform tools. On Growth and up, Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships.
How does an approved request become code?
Your team approves the work, then, on Growth and up, Kai Code plans the change, writes the code, runs tests and opens a pull request linked to the request. Engineers review and merge.
This is the build step of closing the loop from request to release; see AI customer support for SaaS.
How is Gleap different from Canny or Productboard?
Gleap keeps the roadmap next to customer support and the agents that act on the feedback: tickets link to requests, on Growth and up Kai Code builds approved work, and your release update reaches the people who asked. Requests keep their customer context in Gleap's customer feedback software.
Switching from one of them? Compare Gleap as a Canny alternative, as a Productboard alternative and as a Featurebase alternative.