Zendesk pricing starts at $19 per agent per month for Support Team and $55 for Suite Team, billed annually. Suite Professional costs $115 per agent per month, and Suite Enterprise is priced by Zendesk’s sales team (Zendesk pricing, checked September 26, 2026). AI agents are included in every plan with a number of automated resolutions per agent each month; extra resolutions cost $1.50 committed or $2.00 pay-as-you-go (checked October 3, 2026).
This guide covers what each plan includes, how AI resolutions are billed, what the add-ons cost and what three example teams pay. All prices are USD list prices from Zendesk’s own pages. If you are weighing a switch, the Gleap and Zendesk comparison and Gleap pricing cover the other side.
Zendesk plans and prices
| Plan | Per agent per month, billed annually | What the plan adds |
|---|---|---|
| Support Team | $19 | Email ticketing, ticket routing, prebuilt analytics, pre-written responses, automations and triggers |
| Suite Team | $55 | AI agents, a knowledge base, messaging and live chat, voice, omnichannel routing and Action Builder |
| Suite Professional | $115 | Admin Copilot, App Builder, writing tools, skills-based routing and an IVR phone tree |
| Suite Enterprise + Copilot | Quoted by sales | Intelligent triage, auto assist, generative AI for voice, approval workflows, a sandbox and custom agent roles |
Each plan includes everything in the plan above it. Zendesk labels annual billing “20% off annual”, so paying month to month costs more per agent. Subscriptions run month to month, annually or over several years.
Suite Growth and Enterprise Plus still appear in Zendesk’s help center, but the public pricing page lists only the four plans above.
Support or Suite
Support Team is a help desk for email tickets. It suits a small team that answers email and does not need chat or phone yet.
Suite plans bundle the channels most support teams add later: messaging and live chat, voice and a public help center. Suite Team costs $36 more per agent per month than Support Team, so price the channels you expect to use during the contract, not only today’s.
How Zendesk charges for AI agents
Zendesk says AI agents are included in every Support and Suite plan, with pricing based on automated resolutions. The mechanics sit in its help center:
- Included resolutions per seat. Zendesk’s pricing page includes 5 automated resolutions per agent a month on Support Team and Suite Team and 10 on Suite Professional; Suite Enterprise is quoted by sales (Zendesk pricing, checked October 3, 2026). Unused resolutions do not carry over (Managing resolution allowances, accessed September 26, 2026).
- Three resolution tiers. Since May 18, 2026, Zendesk sorts AI outcomes into assisted escalations, contained resolutions and verified resolutions. Its help center says assisted escalations and contained resolutions are not billed. That leaves verified resolutions, which a language model confirms after the conversation ends, as the billed tier (About automated resolution tiers, accessed September 26, 2026).
- When a conversation ends. An email conversation ends 72 hours after the first email. A messaging conversation ends 2 hours after the last message by default, adjustable up to 72 hours.
- Extra resolutions. Beyond the included ones, Zendesk lists committed resolutions at $1.50 each and pay-as-you-go resolutions at $2.00 each. With “Allow overage”, the default, AI agents keep answering and the extra resolutions are billed; with “Don’t allow overage”, AI agents pause at the limit.
In practice, the included resolutions are small next to an AI agent’s volume. Ten agents on Suite Professional include 100 resolutions a month; 1,000 resolutions a month means 900 extra, $1,350 committed or $1,800 pay-as-you-go, on top of a $1,150 seat bill.
Zendesk add-ons and usage fees
| Add-on | Price, billed annually | Notes |
|---|---|---|
| Copilot | $50 per agent per month | Can be added to Suite Professional and higher plans |
| Workforce Engagement Bundle | $50 per agent per month | Tools for service quality and agent performance |
| Contact Center | $83 per agent per month | Zendesk’s contact center product |
Some features are billed by usage once you pass the plan’s allowance: Zendesk names App Builder, Action Builder and Voice on its pricing page. Plan for phone minutes and numbers separately if you run voice support.
What a Zendesk team pays
These examples use annual list prices from September 26, 2026, before tax, discounts and voice usage.
Monthly Zendesk total for three example teams
| Team | Plan and add-ons | Monthly total | AI resolutions included |
|---|---|---|---|
| 5 agents, email and chat | Suite Team | $275 (5 × $55) | 25 a month |
| 10 agents, AI-assisted inbox | Suite Professional + Copilot | $1,650 (10 × $165) | 100 a month |
| 25 agents, with quality tools | Suite Professional + Copilot + Workforce Engagement Bundle | $5,375 (25 × $215) | 250 a month |
Two lines grow over time. Seats grow with every hire, including part-time helpers and teammates from product or engineering who need access to tickets. AI resolutions grow with automation: the better the AI agent does, the more resolutions you pay for beyond the included ones, at $1.50 to $2.00 each.
Free trial and discounts
Zendesk offers a 14-day free trial with the features of Suite Professional, and Copilot is included during the trial. There is no free plan on the pricing page. Annual billing saves 20% compared with monthly billing, and other billing options go through Zendesk’s sales team.
When Zendesk is worth the price
Zendesk fits teams that run a large service operation across email, chat and phone, need its voice and contact center products, rely on workforce management and quality tools, or already depend on integrations built for Zendesk. For those teams the per-agent price buys a mature service desk.
It fits less well when many people need occasional access to tickets, when support volume grows faster than the budget, or when most tickets end in a bug report or a product decision that the help desk does not connect to engineering work.
How Zendesk pricing compares with Gleap
Gleap prices the workspace, not the agent. As of October 2026, Gleap Starter costs $29 per month billed annually ($35 monthly) with one seat, Team costs $149 per month billed annually ($179 monthly) with unlimited seats and projects and every agent, Pro costs $299 ($359 monthly) with advanced reports, LLM model choice, the SOC 2 report and priority support, and Enterprise starts at $999 per month. Kai Support, Gleap’s AI support agent, is on every plan. Kai Support costs $0.29 per resolution on every plan: a conversation Kai Support answered with no request for a human within 72 hours, confirmed by Gleap’s review.
| Zendesk | Gleap | |
|---|---|---|
| Price basis | Per agent per month | Per workspace per month, unlimited seats on Team and up |
| 10 agents, billed annually | $1,150 on Suite Professional, $1,650 with Copilot | $149 on Team, Kai Copilot included |
| AI agent billing | 5 or 10 resolutions per agent included, then $1.50 to $2.00 per resolution | Kai Support, $0.29 per resolution on every plan |
| Free plan | No, 14-day trial | No; 7-day free trial on every plan, Starter from $29/month |
The trade-offs are real. Gleap Starter has one seat and one project, and email, the knowledge base, the feature roadmap and integrations need Team. On every plan, AI usage comes on top: Kai Support at $0.29 per resolution, Kai Resolve, Kai Code and Kai PM by the work they do. Estimate it with your own ticket volume; the pricing page shows the prices. Zendesk also covers phone support, contact centers and workforce management; Gleap does not.
Where Gleap differs is what happens after the ticket. Bug reports from your app carry a screenshot and technical details, and on Team and up, Kai Resolve investigates hard tickets and prepares coding tasks that your engineers review. The Zendesk comparison lists both products side by side, including what Gleap’s Zendesk importer brings over. The Zendesk migration guide walks through the move step by step, and our list of Zendesk alternatives compares ten more tools.
